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Title
Text copied to clipboard!IT Support Technician
Description
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We are looking for an IT Support Technician to join our dynamic technology team. As an IT Support Technician, you will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of computer systems, hardware, software, and networks. You will diagnose and resolve technical issues, install and configure hardware and software, and maintain IT documentation. The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and a passion for technology. You will interact with users at all levels of the organization, providing timely and effective support both remotely and in person. Key responsibilities include responding to service requests, troubleshooting hardware and software issues, performing routine maintenance, and assisting with IT projects. You will also be responsible for maintaining inventory of IT assets, ensuring security protocols are followed, and providing training to users on new technologies. The role requires a solid understanding of operating systems, networking, and common business applications. You should be comfortable working in a fast-paced environment, managing multiple tasks simultaneously, and adapting to changing priorities. Previous experience in a similar role and relevant certifications are highly desirable. If you are a proactive, customer-focused individual with a keen interest in IT, we encourage you to apply and become a valuable member of our team.
Responsibilities
Text copied to clipboard!- Provide technical support to end-users via phone, email, or in person
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document support requests and solutions in the ticketing system
- Assist with onboarding and offboarding of employees
- Maintain inventory of IT equipment and software licenses
- Ensure compliance with IT security policies and procedures
- Support audio/visual equipment for meetings and presentations
- Collaborate with other IT team members on projects
- Perform routine system maintenance and updates
Requirements
Text copied to clipboard!- Proven experience as an IT Support Technician or similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with networking concepts and troubleshooting
- Excellent problem-solving and communication skills
- Ability to prioritize and manage multiple tasks
- Customer-oriented attitude with attention to detail
- Experience with help desk software and ticketing systems
- Relevant certifications (e.g., CompTIA A+, Microsoft, Cisco) are a plus
- Ability to work independently and as part of a team
- Willingness to learn new technologies and adapt to changes
Potential interview questions
Text copied to clipboard!- What experience do you have providing IT support in a business environment?
- Can you describe a challenging technical issue you resolved?
- How do you prioritize multiple support requests?
- What operating systems are you most comfortable working with?
- Have you worked with help desk ticketing systems before?
- How do you ensure IT security when assisting users?
- Are you comfortable providing remote and onsite support?
- What certifications do you hold related to IT support?
- How do you stay updated with the latest technology trends?
- Describe your approach to training users on new software or systems.
